There was almost no queue, but since I didn't provide the arrival flight number, I picked up the car at T2 and they had to transfer the car from T1, which took half an hour.

Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.