Affordable comfort

The car was quite new and easy to drive. Driving the pickup truck felt similar to an SUV, with plenty of storage space, and the car's system was very user-friendly.

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

The service was quite satisfactory, but the car provided was one size smaller.

Nice to be upgraded at arrival. Was more car than I needed and ended up with a higher insurance quote unexpectedly due to purchase at airport.

Booking was fine.

The car was perfect. Easy to drive, comfortable in all seats and air con was nice and cold.