使った感じは悪くなかったし、特に大きなトラブルもなかったから、まあまあ良い印象かな。でも、予約の際は他の選択肢も検討してみるのがいいと思うよ。

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Simple to use and seamless booking.

Located just downstairs from the hotel, the service was fairly efficient, although I waited for a little over half an hour. Pickup was also in the back parking lot. You can purchase additional insurance on the spot, which is convenient.

At the store, we were informed that the driver's age did not meet the requirements, and we were forcibly downgraded. We saw all the cars in the store at a glance, and there was no car that matched our booking. However, the keys were already prepared. It was obvious that they knew about the age issue in advance, but neither the rental company nor the booking platform informed us beforehand. We were aware of the young driver fee, but did not expect to be downgraded. Luckily, the car they gave us had decent space in the back, and we could fit our luggage.

Great car. Better than expected. Helpful staff. The only problem was wrong information on where the pick up point was. Stated "In terminal" Not. It was near the long stay car park 15 minutes walk down the road in the cold weather.

Booking platform and everything was fine. The only improvement could have been the correct information on where the Avis pick up point was.

The wheel started to make a mechanical noise which upon reporting Avis promptly replaced the car although I had to drive to Heathrow for that.