Excellent

The car pickup location is close to Pier 66, which is convenient after disembarking from the cruise. The staff at the rental company handled procedures quickly, so the waiting time was short. However, the car provided had issues, and since I was returning it at a different location (the airport), I suspect they might prioritize giving inferior cars to one-way renters. The return process went smoothly. I shared my dissatisfaction with a staff member when returning the car. The return location is very close to the airport, and the shuttle bus transfer to the terminal was quick and easy.

I was very disappointed I didn't get the vehicle (or equivalent that I booked). I booked a small fuel efficient car but was given a large car with poor fuel efficiency increasing the cost and environmental impact of my trip.

Large company, extensive fleet, formal procedures