Excellent

Highly satisfied

The AVIS at The Venetian is a small counter in the corner of the lobby with only one person on duty. After completing the paperwork, we took a long time to find the parking lot. We went back to ask the employee for directions, but she couldn't leave her post. It took us almost half an hour to find the garage! The Venetian has too many elevators, and they're too complicated; not all elevators go to the garage. But luckily, our luck struck again! We booked a Ford ESCAPE, but when we picked up the car, we were given a high-end EDGE 3.5 instead. It was so advanced that my dad couldn't even start the engine at first, and I had to wake up my husband across the ocean for help.

Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.