LOUISVILLE CAR RENTAL REVIEWS

It's okay.

After returning the car, the company was slow to confirm costs and kept holding the pre-authorization. Both the company and the platform failed to resolve this issue. Even with a highway fee package, I was still charged additional highway fees, and multiple complaints were not addressed.

飛行機の遅れで夜遅くに到着しましたが、受付の女性がとてもフレンドリーで、今日はみんな天気が悪くて遅れてるから大丈夫よと親切に接してくれました。

Long wait at counter

Easy drop off

Car was not cleaned inside under passenger seat. Trunk space very small. Vehicle was not the Pathfinder as listed.

The process was smooth.

The vehicle was pretty badly damaged on the passenger side, obviously it had been in a minor accident. The vehicle was dark blue, in a badly lit garage, at night - no one pointed out the damage & it was not marked on the paperwork. Had I not spotted it, taken photo's & gone back to the service desk to report this damage, then i am sure I would have been held responsible. This should have been notified to me when I collected the vehicle.

Convenient and efficient, with good service attitude.

Overall service was good, both car rental and return were very convenient.

Dislike: Ended up paying more than expected from what was advertised online. Also was upgraded to sales person's choice, not mine.

Everything went very well.

I will use them again.

Poor

Everything was excellent

All was good

The wait time for processing was too long; only one person was handling it!

Like: fast
Dislike: did not have car reserves.

The car was very new and had a great driving experience!

Satisfied

Great car - good gas mileage!

Easy process for everything. Great job!

Lady at the counter of Hertz was awesome, very helpful and nice.

The car I booked was unavailable, but they upgraded me to a better model for free, which was great. However, there was a smoke smell in the car, and it would be nice to have some air freshener.