最高

It was strange; after swiping my credit card, they asked in Chinese for 200 dollars cash. My daughter communicated over the phone and they didn't charge it in the end. I have some doubts...

The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

The service attitude was rigid. They gave me a Middle SUV instead of a Standard SUV and claimed they were the same. Do they really think Chinese people don't know cars? I definitely won't choose Thrifty next time!

Counter staff could not have been more accomodating and even upgraded vehicle with no charge. Excellent experience

No cd player was very disappointing. Every car I've ever rented had one.