Very good

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

Very satisfied

The service was genuinely excellent with great quality and attitude.

This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.

Like: The previous time I rented with you it took almost an hour to get the car - the line was quite long and moved slowly. This time was a breeze, and there was one person functioning as a concierge which made it even easier. Also, I got upgraded to a snazzy new car. Wheeee!
Dislike: nothing.