Out standing

Terrible car rental experience. For some unknown reason, the rental staff (Joe) picked us up with a sullen face, without greeting or smiling, which isn't a big deal since some people just aren't friendly or chatty, and I don't mind. However, on the way to pick up the car, we smiled and asked if there were any tips or things to note for first-time right-hand drive drivers. He bluntly said, 'No, just follow the traffic rules, nothing else to say.' He was completely indifferent. We had reserved a specific model (2009-2011 7-seater Alphard), but he picked us up with an older 8-seater Alphard, not our reserved model. I pointed out that we reserved a 7-seater, not this older 8-seater model, and he tried to deceive us by saying, 'This is an upgrade (7-seater to 8-seater).' When booking, the system showed an 8-seater, but it was cheaper than the 7-seater, so I chose the newer 7-seater. He insisted that was all they had. But the key point is: upon arrival at the car rental place, we saw the car we reserved. I asked why we couldn't have it, and he replied, 'That car's not available, you can only have this one. If you don't want it, we'll refund your money.' It was infuriating. We had a confirmed booking, but they wouldn't give us the reserved car. They said they'd refund the booking, forcing us to book again ourselves. It's ridiculous, taking advantage of us being new to the area, typical of fellow countrymen exploiting their own. We chose this rental company thinking it would be easier to communicate in a foreign country, but were mistreated from the start. It was impossible to find an alternative immediately, as we had just landed. When I said I'd call the booking platform, he said go ahead, he didn't care and offered to refund the booking. A call from what seemed his partner prompted him to give us the car we reserved. Though we finally got the right car, the process was extremely unpleasant, wasting almost an hour for them to refuel and let us return the old car. Strongly advise against renting from this company. Trusting the many positive reviews turned out to be a mistake. We had elderly and children with us, needing hot water for the child, which he didn't provide. Analyzing later, I realized they could rent the car at a higher rate during the peak season if I canceled. Understanding the desire to profit, but deceitful practices and rude behavior are unacceptable. We don’t expect extraordinary help, just to avoid being cheated. Business shouldn't come at the cost of losing one's conscience!

On the second day of renting a car in Auckland, I accidentally damaged the side mirror. Despite having purchased insurance beforehand, the rental company still required a deposit of 8900 NZD. The mirror was fixed on the same day, and I continued driving, but I only received the repair bill a month later (just replacing a side mirror cost more than 1760 NZD). It's been two months since I returned the car, and the rental company still hasn't refunded the remaining 4060 NZD, citing possible third-party claims. In fact, I barely scratched the other party's mirror with no visible damage, and the other party politely said it was fine without requesting any repairs. The rental company’s refusal to refund the deposit is infuriating, and they have recently ignored my attempts to contact them. The rental company is run by Chinese people, so communication is easier, but the service is a nightmare.

Yes rentals kindly upgraded our vehicle free of charge. The staff were friendly and we would be happy to use them again. I wouldn't hesitate to recommend yes rentals to friends and whānau

Easy website to use. Price drop was awesome and we saved a few dollars. I'm recommending this website to friends and whānau

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

We had no issues at all. Everything was great.

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.