I booked the pick-up time is at 8am, I am on-time to the pick up location. The counter staff is friendly. I required GPS online already, when I tried to use it, the GPS can't be attached on glass, I asked for changed the "attach part" , the staff was serving another customer, the manager in the room just watch and smile , did not go out to help me. after the counter staff change the "attach part" for me, then I found the GPS "locked", I asked to change again, the staff was busy. When I can use the normal GPS, more than 30 minutes wasted. I could not arrived at the Great Ocean Road before sunset and I missed the beautiful view. Suggestion: 1. before customer borrow GPS, you should check all GPS 2. manager should help busy staff and not only watching.

easy and simple