Very Good

Highly satisfied, no forced insurance upselling. A deposit of 200 euros was taken, and it was refunded immediately after the car was returned, with no extra charges.

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!

Though originally I wanted an Aygo to park it easier, they were so kind to upgrade me for free to Seat Arona. The car was perfect, very pleasant to drive, though actually I did not need that because parking easier was more important. Anyway, really positive experience, greatly recommend Budget Valencia Airport Office. Staff is great, they are pretty quick.

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

The picture on the website did not reflect the car. I was expecting an Audi A3 saloon but instead Audi A3 compact. I would have preferred to have used the car I was expecting.