ありがとうございました。

Not bad.

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

The upselling was terrible! When I refused to buy the insurance, their attitude immediately became very rude. They sarcastically asked, 'For just $15, you're willing to take on all that risk? Can't spare $15?' When that didn't work, they tried to sell me an electronic toll device, falsely claiming that many roads couldn't be accessed without it. I didn't buy it, and drove from Los Angeles to San Francisco without encountering a single toll. Even the Golden Gate Bridge toll can be paid later. It's despicable to resort to deception and intimidation just to sell a $12 per day device. And they have an anti-upselling badge? This is the worst upselling tactic I have ever seen.

The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.

you should try to give your employees some customer service training. giving attitude to customers who have been waiting in line for over 60 mins after long travel days is probably not a good idea to get repeated customers. just to avoid this next time i wouldn't mind paying someone else extra $10 a day rater then dealing with your shitty staff