Exceptional!

Overall satisfied, but the post-return inspection was a bit too strict. They found a small dent caused by a stone and required me to pay for repairs. It's really frustrating.

Very dissatisfied with the car rental company’s service. Terrible. I’ve rented cars in New Zealand before, and the process was straightforward. Here, when returning the car, they required a traffic violation check first. After finishing that, they claimed I delayed the return and charged me an extra day. My homestay host said this company is notorious for trying every trick to squeeze more money from customers.

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.

Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.