Exceptional!

The car pickup process was extremely slow. There were three or four people ahead of me when handling paperwork, and the whole process took over two hours. Then, at the car pickup area, there was another round of waiting—nearly an hour. Including the line at customs, it took me almost four hours after landing to leave the airport. I don't understand how the efficiency could be this low. The return inspection was overly meticulous, claiming that there was a scratch on the underside of the bumper facing the ground. Considering I picked up the car late at night, who would check such tiny details? They might as well check the car's chassis too. Then, they asked me to be responsible for compensation, which I refused outright. The staff said they had photos from the car pickup proving that this part was undamaged when I picked it up, but they didn’t actually have any. Currently, they're conducting an internal investigation. When signing, I noted that I did not accept the result and left to catch my flight. I left a phone number for the staff member who processed my case, and they said they would notify me of the outcome via email. They agreed not to proceed with any further actions until a consensus is reached.

The booking process was very smooth and straightforward.

Staff was friendly, and the queue was not long.

The pick up and drop off took around 30 min which is a lot

The Budget Staff at the Abu Dhabi International Airport were amazing. They were friendly, polite and very professional. They answered all my questions and also gave me local driving tips so I can avoid getting traffic fines. The picking up experience was amazing and took less than 30 minutes (the car was ready for us on time) and the drop off experience was even faster and smoother. The front desk staff even helped us with our luggage (they didn't have to but they went out of their way to do so). Very happy with Budget and 100% recommend this location to everyone. Special thank you to the front desk staff of Budget, you guys are making the customer experience that much better. Thanks and keep up the good service.