Update rental company details please

The car model received was different and significantly worse.

It's quite far from the train station platform. If you don't have someone watching your luggage and have to return to load it after getting the car, it can be tiring. The staff is very warm and friendly.

Various inexplicable additional charges. I had to spend a lot of time appealing and defending my rights after returning home to get the extra charges refunded. If consumers don't investigate carefully, are these charges just going to be taken? Even if a consumer gets their money back, they lose a significant amount of time and energy. How can this loss be compensated?

good car, friendly staff, good price

Had a dead battery in vehicle shortly before heading back to drop off. Staff were very helpful in arranging a taxi and alternative arrangements.