Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.
the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.
The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.
Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.
Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.
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