Service is amazing. Thanks to Nancy!

The car rental personnel were very helpful..

Very disappointed at the fact that ACE keep their plate connected to their own sunpass. This made us not able to use our connect that car plate to our sunpass therefore we were stuck avoiding all toll roads not to be charged extra fees.

Would use again but not rent from ACE

Customer service from pick up to drop off was fantastic.

Ace Rental runs a poor operation that left all Ace customers waiting by the curb wondering where the shuttle was after more than a half hour. The car was provided in a poor condition. Tire pressure was off in one tire, washer fluid indicator reported no washer fluid present, and car made concerning noises at high speeds. There was also no spare tire in the trunk in case of flats.

When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.