the pick up was a disaster.

Pretty good

Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Simple procedures, wide range of vehicle choices, good car conditions, and friendly staff.

The car rental company's queue management is well-organized. They promote insurance and full-tank services, but once you decline, they generally don't push further. Returning the car is simple—just hand in the keys. The deposit pre-authorization hasn't been released yet, and I'm not sure how long it will take. I'll update my review once I find out.

Very convenient