Very satisfied. The process was handled quickly. Booked a GOLF but received a SEAT Leon, which was quite nice to drive.

When I clearly stated that I did not need additional insurance, the staff at Frankfurt Airport exploited the language barrier and only provided a German version of the contract, secretly adding the company's full insurance. Including various taxes and fees, I was charged over 800 euros.

Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!

Price increase for upgrades, pressured into full insurance, paid 150 euros more than online booking

Did not get the desired vehicle model.