The pickup location is not inside the airport, requiring a phone call to the staff, which is inconvenient (mainly because the English accents are hard to get used to, especially over the phone, making communication difficult). Unlike other companies that have counters inside the airport where you can communicate face-to-face.

No spare tire

Very convenient. Both car pick-up and return are at the airport. The staff always arrives more than 30 minutes before the agreed time, and the vehicle inspection and return process are smooth without any issues.

At the airport, there was someone in the arrivals hall to assist with the car pickup. They charged an additional 30 euros for returning the car at a different location and requested a 5-euro tip. Since we arrived at the airport in the early morning, we felt it was appropriate to tip for their trouble. Shortly after leaving the airport, we were informed by a gas station attendant that there was an issue with the tire pressure. Kudos to the gas station staff who filled the tires for free. Given that almost everything costs money back home, we insisted on tipping. After driving for a few hours, one of the tires blew out—a car with 100,000 kilometers on it likely never had the tires changed, as the spare was worn down. We paid 300 lira when returning the car but received no receipt. They said a digital receipt would be emailed the next day, which we have yet to receive. Fortunately, we followed the advice from Zuzuche customer service and got a written proof from them. We are now in the process of claiming insurance. Hopefully, it will go through. We're glad we bought full coverage insurance, as a tire costs nearly 900 RMB. Sigh...

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.