ISTANBUL AIRPORT CAR RENTAL REVIEWS

The car was really new.

The airport had clear signs everywhere, the counter process was quick and easy, and the staff were very friendly. They clearly explained where we needed to go to pick up the car.

Great service and no hidden fees at all.

The first car we picked up had a broken A/C, but the rental company handled it really efficiently and upgraded us to a BMW 3-series on the spot. The whole experience was smooth and hassle-free, and returning the car was easy as well. Because of the rain and snow the car got pretty dirty on the outside, and there wasn’t a car wash anywhere nearby before drop-off, but the staff were very understanding and totally fine about it.

Still booked through Europcar. The nice thing about sticking with the same rental company long-term is that if any disputes come up, they can look at your profile and driving history to make a more objective call. Picked up at Istanbul Airport and dropped off at Nevşehir Cappadocia Airport—both pickup and return were really smooth. One-way rental only added about €350, which was acceptable. Car was in great condition and handled perfectly the whole trip.

Service at this place was really great, and the location is easy to find. As soon as you come out of the international arrivals exit and follow QEEQ’s directions, you get there right away. The staff handling the paperwork are very professional and efficient, no upselling or hidden fees at all. They clearly explain what charges you’ll be responsible for and ask if you’ve already bought insurance for the car. That’s it—no extra hassles.

Service was pretty good.

Pickup and return were really smooth, and the staff were great.

The staff were professional and efficient, and both pickup and return were really convenient.

The staff at the registration window were really unfriendly and had a strong “just doing my shift” attitude. We arrived about half an hour early to pick up the car and they still refused to let us take it, saying we had to wait until the exact time. Funny enough, when returning the car they were totally fine with doing it early. Overall their attitude was just so-so.

The staff at the actual pickup area were much nicer, and the return process there was really smooth. Overall it was a good experience and very convenient.

Shout-out to the guy who handled our return—he was great.

The staff were incredibly friendly and helpful the whole time.

Really good overall.

They stick to the scheduled pickup time really strictly. I got to the rental office an hour and a half early and they wouldn’t release the car, so I just had to wait until the exact time.

Super satisfied with the whole experience.

Still waiting for the accident claim to be processed, so no idea yet how efficient they really are.

Super efficient service – picked up the car and left straight away, no issues at all.

Queued at the airport counter for about 5–6 minutes, they needed the driver’s license and the little registration booklet, but overall the process was pretty quick. The actual car pickup was at another spot: the airport parking lot (same place for drop-off). The original car I booked wasn’t ready, so they switched me to a same-class Citroën. At first I thought the car was just so-so, but after driving it… wow, it felt like a luxury ride (probably because most cars I saw on the road were quite old). When we drove out to the beach it had just rained and the road was super muddy, so the floor mats got a bit dirty, but the rental staff didn’t make a fuss and just took the car back—drop-off was really efficient. As long as the fuel gauge is the same at pickup and drop-off, you’re good. On the highway, the far left lane is for overtaking, and you should move back to the second lane once you’ve passed to avoid blocking others. We drove a total of 2,839 km and paid about 800 RMB in HGS tolls.

Super satisfied with the whole experience.

Had a really great experience renting a car abroad. The staff were super friendly and proactive, no hard selling, no deposit needed. The car’s condition was clearly documented by email during pickup inspection, and the return process was really straightforward.

The staff were really friendly and worked efficiently.