Upon arrival, the rental company 'essence' was nowhere to be found—it turned out to be HDY Everyday. After searching for quite a while, the instructions on QEEQ were unclear. Getting in and out of the terminal required passing through security checks. The promised pre-authorization was changed to an actual payment, and the rental contract was in Turkish, leaving me with no choice but to sign it. Getting the car involved going to a large parking lot across the street at another rental company, which was not easy. The car itself was in very good condition.
Pick-up and return were both really smooth, and there was no hard selling at the counter. The actual car we got was a 9-seater Opel diesel with plenty of power and driver-assist features, so it felt great to drive on the highway. The big downside is that only the driver’s seat is adjustable—none of the other seats can be adjusted at all, which really hurts overall comfort.
The main reason for my low rating is the car’s condition. All four tires were extremely old and worn down to the tread wear indicators, which is a serious safety concern.
Pickup and drop-off were smooth. They promoted insurance but didn’t pressure me to buy it. The car provided had some scratches but was in excellent condition. However, the deposit hasn’t been refunded even after 9 days!
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