Booked a Camry, but it was replaced with a Chevrolet without consulting me. The vehicle was in poor condition, and there was loud noise coming from the rear trunk while driving.

Simple and quick

We picked up the car in the morning with hardly any wait time. The staff did not push us to buy insurance.

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.

Easy to borrow and change cars, but the fee details are unclear.