The car was almost brand new, awesome!

Hertz's customer service was great. The car pickup was very quick and convenient. The car was very new. I booked a Corolla on the North Island, but upon pickup, I found out I was upgraded to an SUV. The driving experience was great, and I am very satisfied.

Communication during car rental was average, but the return process was very good.

Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.