Great service

The queue time was a bit long, and there were insurance sales pitches, but the vehicle was in great condition. The gas station was very close to the rental office, and returning the car was very quick. You can leave right after dropping off the car.

The car was in great condition and the process of picking up and returning the car was very convenient. I will rent from you again when traveling abroad.

Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!

They didn't provide the reserved model. I booked a Yaris, but got an i30 instead. No special explanation, but I accepted it. Overall, it went smoothly.