The rental and return process is quite convenient. The vehicle condition is also good, so you can use it with confidence. However, it's best not to change the car model at the counter as the price difference from the app quote can be significant. If there's no car available for an exchange, you can request a similar car without an extra charge.

The counter staff were very nice.

This is my second time renting a car, and the staff at the store were extremely warm and attentive. I noted that it would be best to have a car with GPS, and the store replaced the vehicle with one that had navigation. I appreciate it very much.

I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.