Acceptable

It took over an hour to queue for the rental car, which was really tiring. On the return trip, the tire went flat, costing me a lot of time and money. I got back to my place almost at dawn. They didn't allow an extension of a few hours for the return, which was a bit too strict.

The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.

I inadvertently booked at the DFW airport while arriving at the DAL airport. The Love field Dollar attendant was nice / nasty. He was polite and did explain the situation but there was a sense that he didn't really care. On the other hand once I arrived at the DFW Dollar, the attendant was very reassuring, sir that happens lots of times, I just sent three people from here to DAL and ensured my return was to DAL where I was flying out of. Overall Dollar should update the systems between the sites to allow easy transfer from one to the other since flying to one airport while renting a vehicle from the other airport is a common occurrence.

Good customer support.

Worst luxury car

Na