Satisfied with the easy booking process.

The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.

It was my first time renting a car for a self-drive trip in the US and I was very satisfied. I was surprised when I picked up the car; it was actually brand new with the plastic coverings still on. As a novice traveler renting a car abroad for the first time, I was quite impressed compared to the rental market back home. Got a new car, so let's make the most of it! However, this review is only for Dollar at San Francisco. The car I got later at Los Angeles Airport was pretty ordinary.

The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.

A booking platform is good and easy.