Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

Convenient and satisfactory.

Very easy to find. From taking a number and queueing to getting the keys, the whole process took less than 5 minutes.

waited 90 minutes to get car. long queue due to staff off sick. apologies given. but dreadful start. Car hadnt been cleaned.