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Reviewed: Tue, Aug 2, 2016
About AVIS: 2.0 /10
The service attitude at the AVIS Paris airport branch was terrible, terrible, terrible. In 2 years and 3 rentals, even with no one in line, the procedure took over 2 hours. Just think, we had already been on the road for 2 days and flying for over ten hours, we were exhausted. Additionally, the car was not what we reserved, and it was parked on the airport expressway, so we couldn't check the vehicle, familiarize ourselves with it, or install a GPS. We just had to drive away immediately. Deceptive practices, forcing unnecessary insurance, a tank of gas, and other services on us. After returning home, they deducted €35 per car from us for supposed violations we knew nothing about. It was a long appeal process, and Rent-A-Car helped us recover some of the losses. I hope Rent-A-Car can better communicate with their partners.

Relevant Reviews on AVIS Charles de Gaulle Airport Paris Terminal 2

Todd Southey

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Reviewed: Tue, Oct 22, 2024
About AVIS: 4.0 /10
We picked up the car in Paris. During the trip, a dashboard alert indicated that AdBlue needed to be refilled. Later, we drove to Nice Airport, where they replaced the car for us. Finally, we returned the car at Paris Airport. Avis's service wasn't great—they charged us for fuel even though we returned the car with a full tank. Luckily, we had photos as proof, and the money was eventually refunded.
About QEEQ: 10.0 /10

Ferdinand Bart

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Reviewed: Sat, Mar 30, 2024
About AVIS: 2.0 /10
Couldn't reach the company via any contact method, renting from them was nerve-wracking.

Sylvia Kelvin

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Reviewed: Sun, Dec 11, 2022
About AVIS: 2.0 /10
Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.

Leif

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Reviewed: Sun, Jul 29, 2018
About AVIS: 10.0 /10
Quick service despite the queue.
About QEEQ: 10.0 /10

Sarah Whyet

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Reviewed: Mon, Apr 23, 2018
About AVIS: 2.0 /10
Long waiting time in line, was told no cars were available, changed the Mercedes to a Ford with no refund.

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