PARIS CHARLES DE GAULLE AIRPORT CAR RENTAL REVIEWS

The car rental company has great customer service. Regarding insurance, they simply mentioned it but didn't pressure you to buy if you chose not to.

There were few people when I went, and the staff was very patient. The car pickup process was smooth.

Overall, it went quite smoothly for both pick-up and drop-off.

Good, no hidden charges.

Overall, it's fairly good.

Excellent

Good

Pretty good.

Satisfied.

I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!

It went smoothly.

The car was brand new with only 5,000 kilometers on it and in excellent condition!

Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.

The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate. Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.

The reserved car model was unavailable, and upgrading to another model required extra payment.

Picked up the car smoothly, the staff was very friendly.

The reserved car model was not available, so they replaced it with a slightly less prestigious brand but a somewhat more spacious model.

The staff were very nice.

Excellent service

The car I booked was the car I got. The staff were friendly, and they let me pick up the car more than an hour earlier without any issue. There were no upselling tactics or unclear charges, and the deposit was refunded promptly. Since I'm not a skilled driver, I chose to purchase the full local insurance. The car was in great condition and easy to drive. One suggestion: avoid returning the car in downtown Paris at all costs—the traffic is absolutely terrible!