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Reviewed: Tue, Oct 6, 2015
About Europcar: 6.0 /10
Pickup at Munich Airport: After a ten-hour flight, we arrived at the counter around 11 PM. There were two staff members: a friendly English-speaking lady and a nonchalant German-speaking man. We rented three cars in total. By the time we finished the paperwork and got to the parking lot, it was around midnight. One car's warning light (triangle exclamation mark) came on as soon as we left the parking lot. We returned to the counter, but Europcar had already closed. Luckily, a returning staff member helped us. A series of steps followed: from the counter to the parking lot, determining low oil was the issue, adding oil, but it was still too low. As exchanging the car required logging into the system, and other cars were not yet registered, the staff suggested we go to a gas station to add oil or return the next day if there were issues. We insisted on having the staff accompany us, which proved wise. At the gas station, we couldn't find the specific oil the car needed, despite a full cabinet of oils. We returned to the parking lot and then back to the counter to redo the paperwork for a new car. This whole process delayed us by two hours, and a child got slightly injured bumping into a post during the wait. Experience: Europ's cars are cheap but in average condition. Given our route and need for an automatic transmission, it was the only choice. Another car's warning light came on frequently, indicating low oil. Consider the counter hours and leave extra time. If there's no one at night, it's really helpless—the airport rental counters are empty midnight. Don't believe staff if they say, 'Just observe and deal with it later.' Insist on resolving issues immediately, or it will be more troublesome if problems arise on the road.
About QEEQ: 10.0 /10
Intermediate | Chevrolet Cruze or similar

Relevant Reviews on Europcar MUNICH AIRPORT

Amanda Veblen

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Reviewed: Tue, Aug 5, 2025
About Europcar: 2.0 /10
When we arrived at the store, they told us there was no A3 available as we had booked. They said Golf is a similar-class vehicle, but choosing an A5 would require a significant extra cost.
About QEEQ: 8.0 /10

Bert Holt

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Reviewed: Sun, Aug 3, 2025
About Europcar: 8.0 /10
Satisfied
About QEEQ: 8.0 /10

Elaine Burns

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Reviewed: Sat, Jul 26, 2025
About Europcar: 8.0 /10
The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.
About QEEQ: 10.0 /10

Beck Maggie

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Reviewed: Tue, Jul 22, 2025
About Europcar: 10.0 /10
My first self-driving trip in Europe ended perfectly, thanks to Europcar's high-quality and professional service throughout the journey. Many unexpected situations and minor issues were handled smoothly and effortlessly, making it a very wise choice. Europcar's services are highly professional and well-regulated, allowing you to enjoy your trip with complete peace of mind.
About QEEQ: 10.0 /10

Rosemary Godwin

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Reviewed: Thu, Jul 10, 2025
About Europcar: 8.0 /10
Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

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