The rental company was great. After talking, they upgraded my car to an Enclave. The car was big and comfortable.

The staff at the store were very friendly and patiently answered all questions. The car, a Chevrolet Captiva, was in good condition with only 8000 miles on it, though it was a bit dusty inside and out. There were no upsells; I voluntarily added roadside assistance since we were driving to Yellowstone and Beartooth. The rental deposit was surprisingly only $80. There was a small incident - I left the free GPS provided by QEEQ in the car when I returned it, but I only realized it after I had flown to San Francisco. I called Alamo, and they mailed it to me the next day. I was very satisfied. QEEQ's phone support had mentioned a long online form process, which was totally unnecessary. However, mailing it to me via FedEx took 4 days and cost nearly $20, which compared to domestic shipping in China is quite expensive.

The store reception was very patient. Since we had already paid in full, there were no additional sales pitches. The car pick-up process was very quick.

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.