Extremely satisfied! Due to heavy snowfall, we couldn't pick up the car in the city center on time. The rental agency in the city center flexibly arranged for us to pick up the car at the airport. Although there was no car available at the airport, they still made an effort to find a solution for us.

Satisfied.

The rental process was quick. Signed the contract and gave a credit card authorization for the deposit, then got the keys and picked up the car.

The car was in great condition and the snow tires had excellent traction. So far, no fines or violations have been found, and the toll fees are reasonable.

There were many people waiting to pick up their cars at Avis, so it was a bit slow. Since we had a lot of people and luggage, we booked a 7-seater car but were given a Sharan. However, I suggest that a Sharan is really not suitable for driving on those roads; the driving experience was much worse... Also, the Avis staff member was always lethargic. He told us where the car was parked, but after looking around three times, we couldn't find it. When we asked him to help us find it, it turned out they had parked it in the wrong place... This experience was a bit disappointing...