Very good

Picking up the car was incredibly easy. With just the rental slip and driver's license, we got the car. The car was in great condition, with only about 10,000 kilometers.

Very satisfied

There were many people waiting to pick up their cars at Avis, so it was a bit slow. Since we had a lot of people and luggage, we booked a 7-seater car but were given a Sharan. However, I suggest that a Sharan is really not suitable for driving on those roads; the driving experience was much worse... Also, the Avis staff member was always lethargic. He told us where the car was parked, but after looking around three times, we couldn't find it. When we asked him to help us find it, it turned out they had parked it in the wrong place... This experience was a bit disappointing...

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.