The pick-up location is easy to find; the service is attentive and friendly; the car is in great condition, a brand new 2024 Clio; returning the car is convenient.

Very satisfied

1. Wrong charges, overcharges 2. During return, complicated simple issues (company's fault), making it hard to understand 3. Delay in refunding the overcharged amount, still unresolved!

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

The service was very good. Even though I returned the car two hours late, I wasn't charged any extra fees.