Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.

Unable to pick up the car in advance

When booking, it was specified that we would travel to other countries, including Eastern Europe. Upon pickup, we were forced to buy additional insurance because the trip included Eastern Europe. This should have been clarified when placing the order. After over an hour of negotiation, we managed to reduce the extra insurance cost twice. In the end, we spent an additional 50 euros on insurance.

We chose Hertz because it was a family trip and we had kids with us, so we always rent an 8-seater from them. This time, the car was in excellent condition, and the built-in navigation system was very useful. It was a very satisfying trip.

Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!