The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.

I had to wait in line for hours and they didn't refund me after giving a lower tier car.

Overall, I was fairly satisfied. Although I had already purchased full insurance online, I was still persuaded to buy an additional $89.09 insurance at the counter. Despite having a Mandarin-speaking staff member explain the types of insurance, I still didn't fully understand the various terms and ended up signing without much clarity. When picking up the car, the staff initially didn't accompany us to the vehicle. Only after pointing out some scratches did they come over and document them. Additionally, it took some communication to understand that American cars do not come standard with a triangle or fire extinguisher. Returning the car, however, was very quick and easy; I just handed over the keys after turning off the engine, and there was no reinspection for scratches. I assume this is because the insurance likely covers any issues.

Courteous. Check in could’ve been a little quicker, but i don’t blame the counter person for that, it was technology. Vehicle did not have full gas tank when i got it, I let them know about it when I returned it. overall it was all good.

I like booking car rentals this way, seems easier and I can see everything it’s available, And many times less expensive Than directly booking with actual providers...

Long queue at pick up. Friendly staff.