The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

The pickup location was hard to find because it was underground, so I had to ask locals for directions. Additionally, communicating was quite challenging due to the language barrier. The staff strongly recommended that I buy insurance. However, the return process was very smooth, the service was excellent, and they even gave me extra time to refuel. I am very grateful for that.

Excellent service, very courteous staff.

The service was extremely good and enthusiastic.

The service staff at AVIS in France were very enthusiastic. They loaned me a brand-new Mercedes. The Mercedes there performs better than the same class in China because it uses diesel, which is available at all French gas stations. The return location is at the airport. Renting and returning at different locations costs the same.