There were few people when I went, and the staff was very patient. The car pickup process was smooth.

I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!

Location is convenient

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.

The staff was not in the rental car store during the office hour, we need to wait the lady come back almost 15 minutes

Excellent! All The staffs of customer service is very helpful.