The explanation was clear, but they gave me a lower grade car, which was noticeably smaller.

Very satisfied, and my companion's assistance with translation was very convenient. Just to note, the car wasn't very new, and at speeds over 120km/h on the highway, there was quite a lot of noise and difficulty maintaining higher speeds. It would be better if other options were available for selection. Just my personal opinion for reference.

Picking up the car at Munich Airport was quick. The staff were friendly and even gave us a brand-new A3. However, be aware that if you find any issues during the car inspection, you need to register them on the 4th floor. We forgot to inspect the car initially and later found a crack on the back, which worried us for a few days. The staff during the car return process were also very good; they did not say anything, and the inspection was quick. P.S: Avoid renting from ENTERPRISE. They have many hidden fees not explained during the booking, and the staff are extremely rude. I highly recommend being cautious if you rent from them.

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.

Budget we’re v poor!!! There was over 1 hour at the pick up desk. They tried to charge me upon vehicle return because there was no parcel shelf in the car - the car did not have a parcel shelf when I picked it up!