Self-service process is very fast

The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.

Superbe et récente Jepp Wrangler. Le processus de retrait/remise était très rapide et le personnel extrêmement sympathique.

Super concept de « price drop protector » mais nous n’avons pas pu en bénéficier car le montant de la location n’a pas baissé. A retester une prochaine fois :)

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.