The location is too far from the airport, and I had to pay an extra 5 dollars. The staff were trying to upsell and persuade me in various ways. Fortunately, I've rented cars several times before, so I wasn't misled.

The store is about a 20-minute drive from the airport, fairly convenient, and the service is good.

The service was great, they were enthusiastic in helping with car inspection and pickup. Not much different from domestic service.

The car was very new, the rental location was convenient, and the service was good. Overall, the experience was great. The only issue was that they charged £1,995 from my bank card when picking up the car. They explained that £1,500 was the insurance excess and £495 was another deposit.