Except for some difficulties finding the pickup location, everything else was great

The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.

The company is excellent. The pickup and drop-off services were done by elderly gentlemen who were very polite and explained everything clearly, including some important points to note. I was very satisfied with the car as well. I originally booked a Golf station wagon, but I got an upgraded Volkswagen Touran, and it was a luxury version—very happy about that. I do have a personal driving habit; I'm used to driving sedans in China, so the Touran felt a bit high. Also, a warning light came on during the trip indicating that I needed to add engine oil, which might be related to Volkswagen's oil consumption issue. I checked the dipstick; the oil was dark but the level was normal, so I didn't contact the rental company and continued driving. However, for someone not familiar with vehicle performance, this could be troublesome. But, just call CARO and they will promise to come immediately to get you a new car!!!

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.

The company is small, but the staff are enthusiastic and attentive. The car is in excellent condition, almost brand new.