The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Truly the top-tier of car rental companies.

Good service

Compared to many car rental companies in China, this one is much better. They provided a brand new car with only seven thousand kilometers on it (and it's red, maybe they arranged it specially because the customer is a woman :). The car pick-up process was very smooth, without any wasted time; everything they were supposed to provide was ready. This 13-day self-driving tour really made me fall in love with Europe. This car has been our companion through mountains and rivers, and I really miss it.

Need to be better with customer care. Didn't tell us where to drop it off too. Covered in scratches and only showed us two on the paper work. Had to call them out to re inspect the car ana show them all the damage Then took money out of our account without permission and no reasoning