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Avis has taken money out of our account with no reason why

Reviewed: Mon, Sep 16, 2019
About Avis: 6.7 /10
Need to be better with customer care. Didn't tell us where to drop it off too. Covered in scratches and only showed us two on the paper work. Had to call them out to re inspect the car ana show them all the damage Then took money out of our account without permission and no reasoning
Compact | Peugeot 2008 or similar

Relevant Reviews on Avis in France

Betsy Butler

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Reviewed: Sun, Aug 31, 2025
About Avis: 8.0 /10
The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.
About QEEQ: 8.0 /10

Beatrice Daisy

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Reviewed: Fri, May 9, 2025
About Avis: 10.0 /10
The French staff were very polite and had great service. They kept apologizing because the process was slow during pickup.
About QEEQ: 10.0 /10

Zebulon Abraham

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Reviewed: Mon, Jan 8, 2024
About Avis: 6.0 /10
About QEEQ: 10.0 /10

Bing Dorothea

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Reviewed: Fri, May 12, 2017
About Avis: 10.0 /10
Brand new car, only 11 kilometers driven, very good
About QEEQ: 10.0 /10

Hannah Laurie

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Reviewed: Mon, Jun 27, 2016
About Avis: 8.0 /10
It's okay, but they were constantly upselling.
About QEEQ: 10.0 /10

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