The waiting time was very short, and the process was completed quickly. Great service, and the staff were very friendly.

Overall satisfied, had to wait in line for a short while when picking up the car.

Very satisfied. The staff was very patient, and upon learning that we would mainly be driving in Switzerland, they swapped our car on the spot for a slightly larger Lexus LBX hybrid, which was very fuel-efficient for mountain roads.

We found additional scratches on the exterior of the car. Be sure to take photos and report it to the rental company before taking the car. It's recommended to take a picture of the fuel gauge when picking up the car. We received it without a full tank. We filled up at a gas station about thirty minutes from the airport, and when returning the car, they questioned where we refueled since it was just slightly below full. Showing them the fuel gauge photo from the start changed their attitude immediately. Additionally, during our drive, the Adblue warning light kept coming on. We had to buy urea and refill it at a gas station. The staff said it wasn't necessary, but the warning light was constantly on, and not refilling it could have caused starting issues. If this happens, remember to keep the receipt; we found out when returning the car that you can get a refund with the invoice...

Attitude was acceptable