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Search for ACE Car Rentals in London

Easy Rent Cars is fine. But, my terrible experience is with Green Motion LHR car rental - CHEATERS

Reviewed: Mon, May 27, 2019
About ACE: 4.3 /10
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
About QEEQ: 8.0 /10
I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.
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Hyundai Elantra image
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Intermediate | Hyundai Elantra or similar

Relevant Reviews on ACE Heathrow Int l Airport

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Economy | Ford Fiesta or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Aug 26, 2019
About ACE: 2.0 /10
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

M.P

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Compact | Ford Focus or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Jul 12, 2019
“The worst wait I have ever experienced in my life”
About ACE: 6.0 /10
The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.

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Economy | Ford Fiesta or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, May 30, 2019
“Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included”
About ACE: 8.0 /10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion. One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
About QEEQ: 8.0 /10

J.O'brien

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

N.Sala

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Compact | Ford Focus or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, Aug 30, 2018
“Ace Rent Cars”
About ACE: 9.4 /10
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.

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