Aside from arriving late at night and waiting at the counter for the Indian staff member to appear, everything else was fine. The management is very good, and both pick-up and drop-off are efficient.

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.