The efficiency of the car pickup process could be further improved.

Long time waiting in Miami to collect the car

The attitude was terrible, the car was old, dirty, and hadn't been cleaned. Extremely bad experience.

The person who helped us at check in was marvellous

Reliable

I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost. When i returned to the desk the lady had disappeared and closed the kiosk. I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered. Another replacement which was not cleaned or near the standard expected. I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided. I will not use Avis again.

The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.