The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.

Wasn’t located in the terminal unlike advertised. Inter rent did not accept my AMEX or my wife’s VISA for the deposit of €1400 and so we were forced to buy an excess waiver (despite having my own insurance) for €180 at the counter. Had we not had a 2 year old with us and had not been waiting over an hour to get the car we would have just left and gone with a more reputable company such as Avis. In the end we paid the money just to put an end to the ordeal

Specifically booked for an on-airport vehicle rental only to discover the booking had been passed on to another company 'Gold Cars' who have an awful customer satisfaction record. Had to locate a waiting minibus and shuttled offsite to their depot a few km away. Vehicle ok but they then tried to get us to pay extra insurance which wasn't compulsory and I had already purchased a one-off policy from a UK company to cover any excess. They then made us pay a "Diesel Tax". Checked this out on the Gold Cars website and this should only be paid if you specifically request a diesel (which we didn't). Tried to get a refund when vehicle returned but was told to take it up with the Co I booked through - I look forward to hearing from you!!! Had to wait around for a while for the return shuttle back to the airport. Shuttle bus consequently full and boot overfilled resulting in a dented case. Not happy!

The whole process wasn't good. After I paid for your extra cover that meant nothing to the actual hirers and they wanted another 80 euros to cover again Plus a full tank on return. So your advertised price for car rental was not the price to pay all up. I didn't end up renting the car in the end and spent 9 hours in Jerez waiting for a bus.

Great value for money. Returning the vehicle was a bit tricky as no one was at the drop-off office. The rest was really good.