I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

Good

The attitude during car return was not good.

The location is easy to find and very noticeable. The service is also quite good.

Fairly easy to find, the car was very new with only seven thousand kilometers on it. The paperwork was processed quickly. Adding an additional driver cost $5 per day. Later, due to a change in plans, we returned the car a day earlier and the rental company charged based on the actual rental days.