The company name is Fox, initially we couldn't find Europcar. Once we knew it was Fox, everything was convenient, no extra sales pitches, all insurance was included, and car pickup and inspection were very easy.

Waited in line for an hour, charged unfair fees, insisted on not needing roadside assistance but was still charged, and the order included taxes, yet was charged again on site. Very bad experience.

The service staff was very friendly. The first car reserved for me wasn't cleaned, and the second one couldn't be found, so they upgraded me to a small SUV for free. Although it wasn't cleaned yet, an employee promised to take care of it immediately, and within 3 minutes, he brought the freshly cleaned car to me. Since I returned the car 12 hours ahead of schedule, I couldn't get the invoice on-site, but received it via email the next day in PDF format.

車を無料でアップグレードしてくれたけど、有料道路の支払いオプションをつけろ、としつこかった。英語がダメな人だと完全に根負けしてしまうと思う。付けないとダメみたいなことを言われたけど、有料道路を使わない人には不要です。使わないなら使わないとちゃんと言うことをオススメします。私達はその押し問答で、諦めてもらえるまで、30分くらいかかりました。

値下げプロテクターで値下げされて有り難かった。

I was surprised to get a diesel car - but rewarded with excellent mileage and no loss of performance. Cup holders and centre console were a bit grubby but otherwise condition of car was very good. Staff all very friendly and efficient - absolutely no hesitation in going back to them again.

Booking easy and straight forward - no problems or complaints at all