Because we had a lot of luggage, the staff suggested switching to a Suburban. It turned out they were right, and it wasn't a forced upgrade.

At San Francisco International Airport, all the rental companies are in one area and connected by a tram, which is very convenient. They'll try to upsell you to a higher class vehicle (telling me there's a half-price upgrade promotion) and add insurance. Because of the language barrier, my contract included an extra insurance. I immediately questioned it, showed my QEEQ order, and told them 'zero, zero'. They said my insurance didn't cover emergency rescue, and I declined it. They later canceled it and told me 'don't worry'. Importantly, you don't need to print out the pickup form; just tell them the pickup confirmation number. Printing a document abroad can be troublesome and usually requires self-service credit card payments. I once spent $17 to print a pickup form, but it became invalid later due to rebooking! I hope QEEQ's customer service advises customers not to worry about printing.

Pretty good

At the counter, I was asked if I would return the car with a full tank. I said yes, but they still charged me extra for fuel when I returned the car. They also added towing insurance without my consent, resulting in an additional $42.50 charge. I contacted the rental company, but they gave the same explanation, saying there was nothing they could do. However, after my daughter, who speaks good English, called them, they quickly canceled the charges. I've encountered this issue three times, and each time I had to resolve it myself because the rental company was essentially powerless.

Forced to buy insurance, couldn't pick up the car without it! Ended up buying insurance worth over 800 for nothing, whereas a friend who booked with AVIS at the same time didn't have to buy any insurance!