Great experience, they upgraded the vehicle for us. The car was very new and freshly cleaned before being handed over. It was a hybrid vehicle, which was very fuel-efficient. Compared to Avis in central Paris, this was much cheaper, and there was no queue.

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

The store is right inside the airport, making pickup and drop-off convenient and efficient. The car is in good condition.

Simple

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