Car was as expected for the size requested

Nothing to say here

Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.

Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.

Waited over two hours to collect vehicle.

Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.

I did not get the car I booked - i asked for a small car and got an SUV which I did not want as too big. I also ordered it full to full and got like for like which I did not like. Also it only had one bar of fuel so I had to find a petrol station before I could go on my journey, and with the delay in the pick up and this it meant I ended up driving on roads I did not know in the dark. Not impressed.